TERMS & CONDITIONS
It is the responsibility of the named person on the booking form to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to pay a deposit, you accept that you are entering into a contract and you agree to be bound by these conditions.
DEPOSITS AND PAYMENTS
Immediate payment of a non-refundable deposit is required before a date will be held. This is a deposit of 50% off the total amount. Any deposit paid is deducted from the final balance for your wedding morning and is not an upfront payment for trials. Trial costs are due at the time of the trial, or prior, this can be paid in cash or bank transfer. I will take a £20 non-refundable booking fee to hold each trial date, which will be deducted off your trial payment. Should no payment be received we have the right to cancel all services for your wedding date and all fees will still be payable.
Trials- £20 non-refundable deposit – deducted off trial payment
Wedding day- 50% non-refundable deposit- deducted off complete payment for the day.
Please be aware, that a trial date does NOT secure your wedding day date. Until a 50% deposit of the full wedding day total is secured, we work on a first come first served basis. Please see the following steps below:
- Email us, we will send you a price list
- Agree trial date, the wedding day is PENCILLED in the diary.*
- After the trail, secure your wedding day date with a 50% deposit, your date is then SECURED.
*should you wish to put down the deposit early, this is not a problem, however, we suggest to have the trial before you put down the deposit as more people tend to be added to the hair and makeup list after the trail.
A minimum booking requirement of the wedding day total £350 to have Alice Boxall-Knowles as your lead artist. For smaller bookings another lead artist can be arranged for you. Please contact for further information.
TRAVEL EXPENSES – TRIAL & WEDDING DAY
Travel expenses works on the mileage, and will be charged at £0.45 for the return journey. You will be expected to cover all costs for hotel accommodation where it is not practical to travel on the day of your wedding i.e. limited time available, or severe weather conditions have been forecast. Any parking or congestion charges should be paid by the Bride.
If your bridal party requires an additional artist to help create the looks an additional £100 will be added to your invoice for their services.
Assistants, who are there to assist Alice in ensuring everything runs smoothly with larger bridal parties, help prep skin, eyes and hair, are free of charge, however only one assistant per booking is feasible to ensure the quality of work is of the highest standard.
Trials are recommended for every member of your bridal party. Without a trial we will not accept responsibility if a desired style or look does not meet expectations on the wedding day and a refund will not be offered. Prior notice must be given if you wish to cancel part of, or reschedule, an appointment. In the likely event that we have turned away alternative bookings to accommodate your trial, or the duration of your trial and you cancel you will be charged full amount, unless done so 1 week prior to the trial. ABK & team reserve the right to cancel a booking following a trial, in circumstances where they are incompatible. ABK & team strive to ensure that all participants are happy with the results of a trial before they leave, however, In the unlikely event that you, or any of your bridal party, decide after your trial that you are not satisfied, you are asked to contact us immediately so that we can resolve the matter, book you in for another trial, or suggesting other options. Refunds, retrials, or cancellations without charges are solely at the artists discretion.
Trial cancellation-7 days prior to date, otherwise full charge of trial will be payable
Trial rescheduling- Just drop us an email. Minimum 7 days notice
IF YOU CANCEL OR CHANGE YOUR BOOKING
All contact, whether it be general enquiries or changes to a booking, must be from the bride only. Changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your wedding day and we will require prior notice. Adding extra people/flower girls on the day, without prior warning, may jeopardize the quality of our work or delay the ceremony.
You are required to give a minimum of 3 months notice should you wish to reduce numbers or services booked on your wedding day. After such time the full amount for services cancelled will still be payable. All payments are the responsibility of the bride. In the unfortunate event that you have to cancel your booking completely we require a minimum of 3 months notice. After such time the full amount will still be payable by the specified date. Deposits are non refundable. Should no payment be received we will proceed with legal action to recover losses.
IF WE CANCEL OR CHANGE YOUR BOOKING
In the extremely unlikely event that ABK & team, cannot attend on the day of your wedding due to unforeseen and unfortunate events or circumstances, all payments will be immediately refunded (including deposit). We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself. If we are forced to cancel within 4 weeks of your wedding day we will accept to pay up to £100 for any additional costs involved in securing and alternative hairdresser or Makeup Artist to perform your requirements as stated on the original booking form. Please note that we will only accept invoice/receipts from legitimate qualified hairdressers and/or Artists working from an established business in order to claim for these additional costs. If one of our team is unable to attend on the day, due to illness or unforeseen circumstances, we will immediately try to find an alternative freelance stylist/artist to stand in. If this is not possible we will ask for an earlier start time to accommodate original numbers, or will refund services, which are forfeited in part, or altogether, as a result. No further compensation will be offered.
If a member of our team is made to feel uncomfortable in anyway, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, we have the right to cancel the contract without refund. In the event of extreme weather conditions where the ‘Met office’ has issued a ‘Red’ warning, we reserve the right to cancel your booking. We will refund all monies as a gesture of goodwill, excluding trial costs and deposit.
IN THE EVENT OF DELAYS EXPERIENCED ON THE DAY
If we experience unforeseen delays which are out of our control, refunds will not be given in the event that one or more services are forfeited as a result and no compensation will be offered if we overrun. If you are aware of factors, which could delay or hinder our journey, such as diversions, road closures, speed restrictions, match days, market days, satnav issues etc. please advise us as soon as possible so we can factor this into our route. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party. Time slots average at 30/45 minutes, this will be allocated for hair or makeup application per person. Please ensure your whole bridal party are aware of timings, and if its a larger party, a time schedule will be issued. Please ensure all members of the bridal party know their allocated time sloe. We cannot be held responsible if a member misses their time slot. All those involved in the hair and makeup services should have a trial prior to the event, in cases in which they cannot have one we will not be held responsible if expectations are not met due to not having held a trial.
CLIENT OBLIGATIONS – TRIAL & WEDDING DAY
You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities. Please ensure every member of your party is aware of timings on the day and that they need to be, and remain, available. You are to inform us of any allergies or reactions prior to, or after, any makeup application or hair styling. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party. Prior to having makeup applied or hair styled please ensure you and your party are prepared, to avoid leaving the chair whilst we are working. Please ensure teeth are cleaned, you have been to the toilet and contact lenses are applied (if applicable), before sitting in the chair. Also make sure you are make-up free, (we will prep your skin.) On a wedding day, time is of the essence. Please ensure hair is clean, completely dry, and free from product. We advise washing the night before and avoiding heavy conditioners. If any of your bridal party have wet hair they will be expected to dry it thoroughly before we start or the cost of a blow dry will be added to the final cost. Please do not eat or speak on your mobile phone during makeup application where possible. Please do not sit children/babies on your lap whilst having your hair styled or make-up applied. For their own safety please ensure that children are kept away from our styling tools and products at all times. Styling irons are extremely hot, and hazardous, and we will not be held responsible if a child is injured as a result of the parent or carer not being present.
PHOTOGRAPHY & IMAGE COPYRIGHT
It is imperative that ABK & team continue to update our portfolio and demonstrate our work to future prospective brides. Please let us know in advance if you do not wish to be photographed or if you are not happy for us to use your images for marketing purposes. We do show images from your trail dates on social media accounts (@abkmakeup) you will not be tagged in any such image on social networking sites, but are welcome to tag yourself. We request a ‘before & after’ photo but are very understanding if you do not wish to participate in them. We are happy to be photographed on your wedding morning however, any photo image incorporating our team in action, or our hair and/or make-up design, on the Internet or on any other advertisement, must make reference or credit us as the hair and/or makeup artists.
Thank you for your understanding and cooperation. If you have any further questions please contact us.
We very much look forward to working with you and creating a memorable beautiful day!